Info Last Updated July 11, 2024 @ 11:06 pm
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Last Updated July 11, 2024 @ 11:06 pm

Return and Refund Policy for SHIELDO Sdn Bhd Waterproofing Products:

At SHIELDO Sdn Bhd, we are committed to providing our customers with the highest quality waterproofing products. We want our customers to be completely satisfied with their purchase, and we understand that sometimes a return or refund may be necessary. Please read our return and refund policy carefully to understand your options.

Returns:

If you are not completely satisfied with your purchase, you may return the product to us within 14 days of the purchase date for a refund or exchange. To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in its original packaging.

To initiate a return, please contact us at +60136771818 or mktg.shieldo@gmail.com. Our customer service team will provide you with instructions on how to return the product. Please note that you will be responsible for the return shipping costs.

Refunds:

Once we receive your returned product, we will inspect it to ensure that it meets our return policy requirements. If the product is eligible for a return, we will process your refund within 7 business days. The refund will be issued to your original payment method. Please note that it may take several business days for the refund to appear on your account statement.

Exchanges:

If you would like to exchange your product for a different product, please contact us at +60136771818 or mktg.shieldo@gmail.com. Our customer service team will provide you with instructions on how to exchange the product. Please note that you will be responsible for the return shipping costs.

Damaged Products:

If you receive a damaged product, please contact us at +60136771818 or mktg.shieldo@gmail.com within 48 hours of receiving the product. Our customer service team will work with you to resolve the issue.

Contact Us:

If you have any questions about our return and refund policy, please contact us at +60136771818 or mktg.shieldo@gmail.com. We are happy to assist you.

Last updated: March 5, 2023

Shieldo Waterproofing Specialist ("us", "we", or "our") operates the Shieldo Waterproofing Specialist website (the "Service").

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://shieldo.com.my

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information ("Personal Information") may include, but is not limited to:

Log Data

We collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

 

 

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